How Do I Undertake KRA PIN Retrieval?

Well, there are several ways in which you can undertake KRA PIN retrieval.

One way in which you can undertake KRA PIN retrieval is through email. So if you applied for your KRA PIN through the KRA iTax portal, chances are that you were required to enter an email address at some stage in the process. That is the email address to which your KRA PIN certificate was sent, once you completed the application. So you can just log into that email (if you remember the email address and password), go to the email through which the KRA PIN certificate was sent, and proceed to print it out. You would thus have retrieved your KRA PIN with ease.

Another way in which you can undertake KRA PIN retrieval is through the iTax portal (itax.kra.go.ke). This applies if you remember your iTax password. So you just go to the iTax portal, and focus where it asks you whether you have a KRA PIN. Within that section (near top left) is a space provided for you to enter your PIN number or ID card number. So you enter your ID card number. Then you enter the required password to log in. Then once you are logged in, run your mouse over the ‘Registration’ main menu item, and from the drop down menu that appears, click on ‘Reprint PIN Certificate’. You would thus have retrieved your KRA PIN.

Yet another way in which you can undertake KRA PIN retrieval is through the KRA call center. This may be necessary if you can’t remember the email address through which you registered for KRA PIN, and also can’t remember your KRA iTax password. So in this case, you would need to contact KRA call center: at facebook.com/kracare or through twitter @KraCare or through email at callcenter@kra.go.ke. The KRA call center people will then request you to send them a scanned copy of your ID card, both sides, after which they would help you with the rest of the steps in KRA PIN retrieval.