KRA PIN Recovery: How Can I Go About Recovering My Lost KRA PIN?

Well, it depends on the nature of the KRA PIN loss. Is it a case where you lost your KRA PIN certificate but you remember the email address you used to register for KRA PIN? Or is it a case where you lost your KRA PIN certificate and you also can’t remember the email address you used to register for KRA PIN? Is it a case where you lost the KRA PIN certificate, can’t remember the email address you used to register for KRA PIN, but can remember your KRA iTax password? Or is it a case where you lost your KRA PIN certificate, can’t remember the email you used to register for the KRA PIN, and also can’t remember your KRA iTax password?

If you just lost your KRA PIN certificate, but you remember the email address you used to register for KRA PIN, then it should be an easy case. You just log into that email address (so this means that you should remember both the email address and the password). Then you click on the email through which KRA sent you the PIN certificate – if you didn’t delete it. Then you go ahead and just reprint the KRA certificate from that email.

If you lost the KRA PIN certificate, but remember your iTax password (say, you had noted it down), then it is not too complicated. You just go to the KRA iTax portal, enter your ID number into the space provided for it (near the top left hand corner of KRA iTax landing page), then after entering your ID number, click on the ‘Continue’ button. You would then be required to enter your KRA iTax password, and after logging in, you would just need to click on the ‘Reprint’ button for KRA PIN certificate (under the 'Registration' main menu item), and voila, you get yourself another KRA PIN certificate.

If you lost the KRA PIN certificate, can’t remember your iTax password nor the email address you used to register for KRA PIN, then that is a little tricky. You would probably have to email a scanned copy of your ID card (both sides) to the KRA call center people, who would then take you through the motions of recovering the KRA PIN. Alternatively, you can use KRA’s call center social media pages (Twitter and Facebook) to get in touch with the KRA call center people who, upon receiving a scanned copy of your ID card, may assist you with KRA PIN recovery. I think KRA’s call center email address is callcenter@kra.go.ke. Their Twitter page is (I think) @KRACare whereas their Facebook page is facebook.com/KraCare.

All said and done, though KRA PIN recovery may be frustrating in some cases, it is nonetheless something that can be done with a little patience.