How to Retrieve Your KRA PIN Number Using ID

It is possible for you to retrieve your KRA PIN number using your ID card.

The first approach entails going to the KRA iTax portal (and to use this option, you also need to know your KRA iTax password, besides your ID number). So you just go to the KRA iTax portal (itax.kra.go.ke), and once there, on the homepage near the top left hand corner, you will see somewhere where it says ‘Do you have a PIN?’ Below that is a space provided for entry of PIN or ID number. In this case, enter the ID number. Then click on the red ‘continue’ button. In the next screen, enter your KRA iTax password. Then upon logging in, roll your mouse over the ‘Registration’ main menu at the top, and click on ‘Reprint KRA PIN certificate’. Reprint the KRA PIN certificate, and go through it to see your KRA PIN number. Thus you will have retrieved your KRA PIN number using ID. You may then consider laminating the new KRA PIN certificate you would have reprinted.

The second approach entails contacting the KRA call center, passing a scanned copy (both sides) of your ID card to them, after which they would help you in getting your KRA PIN number. How do you contact the KRA call center? Well, three options. First via Twitter @KraCare. Second via Facebook: Facebook.com/kracare. Third via email: callcenter@kra.go.ke. After furnishing the KRA call center staff with your ID card, once everything is confirmed to be alright, you will be taken through the motions of getting a new KRA PIN number certificate. You will thus have succeeded in retrieving your KRA PIN number using ID.

If you want to avoid KRA PIN recovery problems, it is important for you to remember the email address with which you registered for your KRA PIN number, as well as its password. If you can’t remember those details off-head, you can surely note them down. It is also important for you to remember your KRA iTax portal password. If you can remember neither the email address you used to register for KRA PIN nor your KRA iTax password, then KRA PIN number recovery becomes complicated. You end up having to scan your ID card and send it to the KRA call center for PIN recovery, and that can be inconvenient, especially if you need the KRA PIN number urgently.